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Gibraltar has recently been the focus of cyber fraud attempts via SMS mobile phone messages and email scams. These scams purport to be genuine messages from banks and request that bank clients click on the links provided and proceed to introduce their security details, username and password. This enables fraudsters to access the client’s account via the online banking platform and continue to transfer funds out.

We would like to remind the public that no financial institution sends links to clients to re-confirm their security details or any personal information.  These security details are provided to clients at the commencement of their relationship with a bank and should be kept secure and undisclosed at all times.

The public should note the following steps in order to prevent becoming a victim of such scams:

1. If you receive an SMS mobile phone message or email purporting to be from your bank and it asks to confirm your security details or any personal information – DO NOT reply or click on any links.
2. If any links are clicked in error, DO NOT provide your security details or any personal information.
3. Please contact your bank immediately and report the incident – your bank will go through its security processes with you to verify who you are and you can then discuss the contents of the message received.
4. If you click on a link in error, report it immediately so that your bank can take appropriate steps to ensure your accounts are safe.
5. Additionally, please report the incident to the Royal Gibraltar Police.

Together we can continue to combat the threat of scams aiming to achieve illicit financial gain.

 Notes to Editors

1. The GFSC is a regulator of the Gibraltar financial services market, regulating providers of financial services conducted in both Gibraltar and other jurisdictions. The GFSC's vision is to be an efficient, forward looking, and credible regulator, that is fair and proportionate, and works collaboratively with stakeholders. 

2. The GFSC's regulatory objectives are the promotion of market confidence; the reduction of systemic risk; the promotion of public awareness; the protection of the good reputation of Gibraltar; the protection of consumers and the reduction of financial crime. 

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