Complaints against the GFSC

The GFSC has established this Complaints Handling Procedure for the handling and consideration of complaints against us. The procedure covers complaints relating to any matter reasonably connected with the exercise of our regulatory functions.

The Complaints Handling Procedure can be accessed here.

The procedure is established in accordance with Regulation 3 of the Financial Services (GFSC Complaints) Regulations and sets out:

  • The types of complaints that fall within the remit of the procedure
  • Who can complain
  • When and how to make a complaint
  • How we deal with complaints
  • Recourse available to complainants that are not satisfied with the outcome of a complaint.

Process

An overview of the process we will follow as part of this Complaints Handling Procedure is provided below.